• How can I tell if my iPhone needs service?
• How do I get my iPhone serviced?
• How long will my iPhone service take?
• Will the data on my iPhone be preserved?
• How do I check the status of my iPhone service request?
• I just received my iPhone back from service. What do I need to do to make and receive calls?
• I’m concerned about not having a phone while my iPhone is being serviced. What are my options?
• I currently have an iPhone that requires service.  Can I have it replaced with a different model?

Warranty

• How long is my iPhone covered by Apple’s warranty?
• How can I tell if my iPhone is in-warranty?
• How much will my in-warranty service cost?
• What type of damages are not covered by my warranty?
• Can I extend service coverage on my iPhone beyond the warranty?
• Does the Apple warranty cover my iPhone service?
• My iPhone is not eligible for warranty service. What are my service options?

Accessories

• One of my iPhone accessories isn’t working. Can I order a replacement?

Service

1. How can I tell if my iPhone needs service?
   Visit our iPhone support site for helpful troubleshooting information. If you have reviewed the articles on the website and you’re still not sure whether your iPhone requires service, you can contact Apple Technical Support, arrange a phone call with an expert in Apple Support (available in the United States and Canada), or take your iPhone to your local Apple Retail Store for diagnosis. Note: There may be a fee for diagnostic service. If you are a Verizon customer, you can also contact Verizon customer support or visit your local Verizon retail store for diagnosis.
2. How do I get my iPhone serviced?
   Easy! If your iPhone is still covered by Apple’s Limited Warranty for iPhone, you can use the Online Service Assistant, contact Apple Technical Support or take your iPhone to your local Apple Retail Store to arrange service. If you are a Verizon customer, you can also contact Verizon customer support or visit your local Verizon retail store for service. Note: Please do not send any accessories with your iPhone because they will not be returned to you. If your iPhone has a SIM card, make sure to remove it prior to service.
3. How long will my iPhone service take?
   The service process normally takes three to five business days if arranged through the Online Service Assistant or Apple Technical Support. If service was arranged through Verizon, please contact them directly for details.
4. Will the data on my iPhone be preserved?
   No, during the service process all data on your iPhone will be erased. Before obtaining service, it is important to sync your iPhone with iTunes to back up your contacts, photos, email account settings, text messages, and more. Once you’ve backed up your iPhone, erase all data from it by tapping Settings > General > Reset > Erase All Content and Settings. Apple is not responsible for the loss of information while servicing your iPhone and does not offer any data transfer service. During service, Apple may exchange your iPhone with an iPhone that is new or equivalent to new in performance and reliability.Following service your iPhone may have a newer mobile operating system (iOS) version. As a result you may need to update your App Store applications to ensure compatibility with the newer iOS. If you experience a problem with an application purchased from the App Store, check iTunes to see if an update is available or contact the application vendor directly.
5. How do I check the status of my iPhone service request?
   If service was arranged through the Online Service Assistant or Apple Technical Support, you can check the service status at any time with our easy-to-use Check My Repair Status tool. If service was arranged through Verizon, please contact them directly for details.
6. I just received my iPhone back from service. What do I need to do to make and receive calls?
   • If your iPhone has a SIM card, simply insert the SIM card and sync with iTunes while connected to the Internet. After that, you will be able to make calls, receive calls, and use all other iPhone features.
   • If you are a Verizon customer, simply sync iPhone with iTunes while connected to the Internet to activate. If you experience activation issues, please contact Verizon for assistance.
7. I’m concerned about not having a phone while my iPhone is being serviced. What are my options?
   You have the following options to minimize the impact of not having a phone while your iPhone is being serviced:
   1. If your iPhone has a SIM card, you can put your SIM card into another GSM phone and use that phone while your iPhone is being serviced.
   2. If you are a Verizon customer and you have another CDMA phone, you can contact Verizon to transfer service to that phone while your iPhone is being serviced.
   3. If you are arranging service via Apple Technical Support, Apple also provides Express Replacement Service for iPhone at a cost of $29 plus applicable taxes for customers eligible for warranty, AppleCare Protection Plan, or Out-of-Warranty Service. This charge is waived for AppleCare Protection Plan customers. For more details please review the Express Replacement Service for iPhone FAQs.
   4. You can make an appointment with a Genius at an Apple Retail Store. If the Genius determines that the iPhone has a hardware issue requiring service, your iPhone service will be covered under either the warranty or the AppleCare Protection Plan for iPhone. Out-of-Warranty Service is available for a service charge.
8. I currently have an iPhone that requires service.  Can I have it replaced with a different model?
   Apple will replace your iPhone with the same iPhone model that is available on your wireless service provider’s network.

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Warranty

1. How long is my iPhone covered by Apple’s warranty?
   Apple’s Limited Warranty for iPhone covers your iPhone for one year. Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase (“date of purchase”).
2. How can I tell if my iPhone is in-warranty?
   Apple’s Limited Warranty for iPhone begins on the date that the iPhone is originally purchased and covers the iPhone for one year from that date. To determine your warranty coverage, find your iPhone serial number and enter it in Apple’s Check Your Service and Support Coverage tool. Apple may need to examine your proof-of-purchase document to verify your iPhone’s warranty status.Note: The service coverage information described at the Apple Support site is based on the date-of-purchase information available to Apple, depending on when or whether you registered your product or if you purchased it from an Apple Authorized Reseller. If you believe that the information is inaccurate, please update it by using the Apple Product Registration tool (may not be available in all languages).
3. How much will my in-warranty service cost?
   Warranty service for eligible repairs is available at no charge for twelve months from the date of purchase. After you return the iPhone that needs service, Apple will examine the iPhone to confirm that the failure is covered by Apple warranty.
4. What type of damages are not covered by my warranty?
   Apple’s Limited Warrantyfor iPhone excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications. Please review the warranty for further details.An iPhone that is ineligible for warranty service may be eligible for Out-of-Warranty (OOW) Service. For example, an iPhone that has failed due to damage or liquid damage is ineligible for warranty service but eligible for OOW service. However, certain damage is ineligible for OOW service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. Please see Apple’s Repair Terms And Conditions for further details. Refer to this article to check if the Liquid Contact indicator on your product has been triggered.

   If your iPhone is not eligible for warranty service and you are a Verizon customer, you may wish to contact Verizon for other options.

5. Can I extend service coverage on my iPhone beyond the warranty?
   The AppleCare Protection Plan for iPhone will extend the hardware repair coverage to up to two years from the original purchase date of the iPhone. The AppleCare Protection Plan for iPhone must be purchased while the iPhone is covered under Apple’s Limited Warranty for iPhone.
6. Does the Apple warranty cover my iPhone service?
   If defects arise as a result of service, Apple will cover the repair for the remaining term of the iPhone’s warranty or 90 days after iPhone service, whichever provides longer coverage for you.
7. My iPhone is not eligible for warranty service. What are my service options?
   Apple offers two service options for iPhones that are not eligible for warranty service.

   1. Battery Replacement Service

      If your iPhone requires service due to the battery’s diminished ability to hold an electrical charge that is not covered under Apple’s warranty, the AppleCare Protection Plan or statutory consumer rights, Apple will service your iPhone for a service fee. For more details, please refer to the iPhone Battery Replacement Service Frequently Asked Questions. If you are a Verizon customer you can also contact them for more information.

   2. Out-of-Warranty Service

      If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.

      iPhone 4	Out-of-Warranty Service
      16GB & 32GB	$199
      iPhone 3GS	Out-of-Warranty Service
      8GB, 16GB & 32GB	$199
      iPhone 3G	Out-of-Warranty Service
      8GB & 16GB	$199
      Original iPhone	Out-of-Warranty Service
      4GB, 8GB & 16GB	$199

      A $6.95 shipping fee will be added if you arrange service online or by calling Apple Technical Support. All fees are in U.S. dollars and are subject to local tax.

   For example, an iPhone that has failed due to damage or liquid damage is eligible for Out-of-Warranty service. However, certain damage is ineligible for OOW service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications.

   Apple reserves the right to determine whether your iPhone is eligible for Out-of-Warranty service. iPhones that are repaired or replaced have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare Protection Plan for iPhone coverage, whichever is longer. Please see Apple’s Repair Terms And Conditions for further details.

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Accessories

1. One of my iPhone accessories isn’t working. Can I order a replacement?
   Yes. You can complete an online service request form, contact Apple Technical Support or visit your local Apple Retail Store. If you are a Verizon customer, you can also contact them or visit your local Verizon retail store for a replacement.

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